Terms and Conditions

Use of Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with Bellissime Cosmetics Pty Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with Australian Copyright Law, which forms part of these terms and conditions.All trademarks reproduced in this website exclusive, which are not the property of, or licensed to the operator, are acknowledged on the website.

Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of New South Wales.Terms and conditions apply. See in store for further information Privacy Policy This Privacy Policy applies to the services offered by Bellissime Cosmetics Pty Ltd.

Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled.

Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints.

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use, and disclosure of your personal information, as set out in this Privacy Policy.

For the purposes of this Privacy Policy, personal information includes your:

• name and date of birth;
• contact details and your emergency contact details;
• treatment details;
• before and after treatment photographs;
• any personal information on RING camera  (as covered by our RING Policy);
• payment information such as bank accounts or credit card details;
• payment history; and
• sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.

We may also collect information relating to your access and use of our website including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website-related information including through the use of internet cookies.

Information which does not disclose your identity, or enable your identity to be ascertained), will not be classified as personal information and therefore will not be subject to this Privacy Policy.

Collection of your personal information

We collect personal information about you where you provide it to us, or where required by law.

We collect your personal information primarily to enable us to provide you with our services and products, including:

• when you use our website, for example, if you purchase a treatment or make a booking via our website or if you make a customer account on our website;
• if you complete a ‘client card’ at or before attending our clinic
• if you contact us via phone or email or social media with a query or complaint;
• during treatment consultations; and
• if you provide feedback about your experience with us.

You are not obliged to provide your personal information to us, however in some instances, if you do not provide your personal information, we may be unable to provide services or products to you.

Use of Tracking Technologies

We use tracking technologies such as cookies or web beacons to make it easier for you to use our website and services.

Cookies are pieces of information that a website transfers to a computer’s hard disk for record-keeping purposes and to enhance the functionality of the website. Web Beacon is a technical method that sends information related to access to websites when you browse websites, or open or preview an HTML-formatted email.

Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not personally identify you, although they do identify your browser.

These tracking technologies allow us to monitor our website, and to record how many people are using the different parts of the website. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services we can provide to you via our website.

Use and disclosure of your personal information

We use your personal information to:

• provide you with our services and products;
• create a record of your treatments and preferences which can be accessed by your treating team at Belllissime Ballarat  Clinic;
• only if you  consent too,  we can publish before and after treatment images on our website;
• with your consent, contact you to provide information about our products, services, and special offers;
• obtain feedback from you about our products and services;
• record statistical data for our internal marketing analysis;
• comply with legal and regulatory obligations, carry out internal audits or investigations, prevent fraud or other unlawful activities, or ensure the safety and security of you and us;
• enable our medical practitioners to provide you medical consultation for your treatments and any post-treatment review and consultation;
• record quantitative and qualitative medical and treatment data for internal medical and treatment analysis and research;
• fulfil purposes that are reasonably necessary or ancillary to the above mentioned purposes; and
• fulfil any other purposes which we may have notified you prior to, or at the time of, obtaining your consent.

We may, from time to time, send direct marketing communications to you about our services and other material that we consider you would find interesting.

If you do not wish to receive such direct marketing communications, you can opt-out using the unsubscribe mechanism contained in each email or by contacting us at

 Attention Privacy Officer : info@bellissime.com.au

If you choose to opt-out of all direct marketing communications, please note that we may still contact you for other reasonable purposes, including information we send to confirm a booking, or notifications of changes to our services or policies.

Please note that opting out of direct marketing communications will not opt you out of targeted advertising from us. Please use your cookies and other tracking technologies setting to control the advertising you see from us across social media and other digital properties.

Storage and security of your personal information

We hold your personal information both in hard copy and electronically, on our own servers and those of our service providers.

We implement a range of technical, administrative, personnel, and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal information sent and received.

We require that all third parties who may have access to personal information have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy. They must only use your personal information for authorised purposes.

We destroy or de-identify your personal information when the purpose for which it was collected no longer exists, if you have asked us to remove it from our records, if you have withdrawn your consent to our collection of your sensitive or health information, or where we are no longer required by law to keep it.

Access to, and amendment of, your personal information

You have the right to access personal information that we hold about you, and to ensure that the personal information we hold about you is correct, up-to-date, and complete.

To access your personal information, please contact us at attention Privacy Officer  info@bellissime.com.au or contact your Clinic.

We may charge a reasonable fee for retrieving your personal information, in which case we will inform you of the fee before providing the information. We may decline a request to access or correct your personal information in certain circumstances in accordance with law. If we refuse a request, we will aim to provide a reason for our decision.

Further information and enquiries

For further information regarding this Privacy Policy or to make a complaint about our handling or use of your personal information, please contact us at the contact set out below. We will investigate any enquiries received in writing and do our best to resolve them as soon as possible.

Privacy Officer

Bellissime Cosmetics Ballarat

Privacy Officer

Email : info@bellissime.com.au

If you are not satisfied with the result of your complaint to us, you can refer your complaint to:

Office of the Australian Information Commissioner 

1300 363 992 
GPO Box 5218, Sydney NSW 2001
www.oaic.gov.au

We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the updated Privacy Policy is uploaded to our website.

(Last updated 13 November 2023)

Code of Conduct Policy

Our Behavioural Standards

At Bellissime Cosmetics Ballarat , we take our commitment to health and safety seriously and strive to create an environment that is safe and without risks to physical and psychological health, including because of bullying, discrimination, sexual harassment and workplace violence and aggression.

As a client of Bellissime Cosmetics Ballarat , you have a right to expect an environment in which you are treated with courtesy and respect by our team members.

Bellissime  Cosmetics requires clients to behave in compliance with its behavioural expectations and to take reasonable care that their own acts or omissions do not adversely affect the health and safety of other persons such as Bellissime Cosmetics team members.

Bellissime Cosmetics reserves the right to cease service, or refuse service to anyone who breaches, or has breached, its behavioural expectations, including but not limited to persons engaging in:

• Bullying in person and  Inclusive of Online
• Physical violence;
• Aggression;
• Sexual harassment;

[1] SafeWork Australia, ‘Preventing workplace sexual harassment National guidance material’ (January 2021), Guide for preventing workplace sexual harassment.pdf (safeworkaustralia.gov.au).

Refund Policy:

With all medical procedures it is essential that the client  understands all bodies  may react differently. Whatever the outcome, the product and or service has been provided,  it is therefore not possible for Bellissime  Cosmetic Clinic  to refund procedure fees. This is non-negotiable.

Our team will will make every reasonable effort to achieve the aesthetic outcome the client requests,  though no guarantees are offered in relation to the effects of any medical procedure performed.

Cancellation Fee:

Cancellation fee of $150 applies to appointments that are cancelled with less than 48 hours’ notification. If your appointment is scheduled less than 48 hours before your appointment time, a $150 cancellation fee does apply should you cancel the appointment. This is non-negotiable at Bellissime Cosmetics.

Cosmetic Injectables

• A $50 deposit is required in advance for all cosmetic injection treatment bookings. 
• Bookings must be made in advance.
• Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of Bellissime Team nurses injectors.
• Bellissime Cosmetic consultations are obligation free if but  will attract a fee in accordance with the cosmetic injections pricing schedule . This is fully redeemable if the client books a procedure on the day or in the upcoming  weeks.
• For legal reasons, the product names cannot be used in advertising. Please contact one of the Bellisime Cosmetic  clinics for details on 0499533272.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments for infection control reasons
• The terms of our Cancellations and Refunds Policy apply to all treatments purchased.

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